Support

The Squire Tech Solutions systems proactively monitor your network 24x7x365, verifying that your communication lifeline is delivering the application performance you can count on.

Detection & Notification
Upon detecting or notification of a problem, we open a trouble ticket immediately. We will communicate with you as we are addressing the issue.

Live Support Teams
When you simply have a question about your services or want help, our team of engineers are available to assist. The Squire Tech Solutions customer support center is available with live engineers trained to help identify and resolve your issue. No dealing with an “interactive voice response unit” or waiting in a long call queue to speak with a qualified technical person. We offer multiple levels of on-call support at all times to respond to each network issue rapidly.

Issue Resolution
For any issue that occurs within your satellite network, we work with honesty and candor to resolve it, focusing on the solution regardless of the source of the problem. We do not assume it’s a “customer side” issue! Even for alerts caused by an unplugged satellite modem or a power failure at the site, we want the problem fixed as soon as possible, so our service representative can return to ensuring the optimum performance of your satellite network.

Squire Tech Solutions takes and maintains ownership of your satellite network issue until it is resolved.

WE BELIEVE IN PUTTING OUR CUSTOMERS FIRST.

For Squire Tech Solutions Customer Support Center contact:

Network Operations Center 
- Support
Email: Support@SquireTechSolutions.com
Toll Free (877) STS-5111 ext. 1

Phone (214) 306-6718 ext. 1

Fax (972) 907-0075